The global pandemic has been bad for businesses within so many ways. First they had to close down their particular operations and open them up again in digital space with most of the employees working from home; then, they had in order to contend with cybersecurity threats within the wake of all the upheaval. Yet it’s not all been bad news. Some industries have thrived, including teleservices.
Teleservices might be described as virtual call centers, customer support, inbound and outbound product sales, and technical support. While many of these services were thought to be over the brink prior to the pandemic they may be now enjoying a revival and something of a transformation. The advantages of teleservices suddenly increased throughout the pandemic with more companies functioning digitally and more customers within their homes for long periods.
Add to that the numbers of well qualified individuals abruptly out of work and you have a recipe for a teleservices inflation. However the reality is that teleservices offer businesses excellent value as well. They offer excellent flexibility, superb efficiency, good cost-saving, plus simplicity. While technology will exist for automated solutions surveys show that customers still enjoy a human based approach.
All of this bodes well from teleservices as businesses look seriously at the future and how to arrange themselves post-pandemic. According to the information it seems that more businesses are in support of improving their customer support providers with humans at the sturzhelm, offering the best value in order to businesses and customer support via telesales. See the infographic beneath for more stats and data regarding the importance of teleservices going forward.
Click the infographic below to view a larger version.