After a tough year, 2021 brings new hopes for the hotel industry as it looks forward to recovery. But it is only possible if you are willing to realign with the guest expectations in the post-pandemic environment. Things will be very different on this front since guests expect a lot more than an enjoyable stay at your property.
Health and safety are their particular top concerns right now, and only the hotels that can protect these aspects can expect great foot traffic in the New Year. Adopting new technology can enable you to match the particular guest experience expectations of the new normal. Here are those that you can rely on for realigning guest experiences in 2021 and beyond.
Adoption Of An E-Commerce Model
E-commerce isn’t only for the retail plus consumer goods industry. The particular model is also making it huge in the hospitality segment since travelers are more than keen to explore properties even without being there. An exceptional website where they can navigate your property virtually and book accommodations is the best way to stay ahead within 2021.
It should be appealing, secure, and easy-to-navigate so that people can shop around and make online bookings effortlessly. The website can also work as a platform to speak with potential visitors, outlining safety procedures and protocols that will make them more confident about going to. It eliminates the need to pay out physically on-site, which reduces the risk of infection.
Investment In Guest Experience Management
Purchasing guest experience management is another way to stay a step before their expectations. While hotels and resorts may already have a strategy in place, now is the time to look the extra mile with it.
A great experience starts on the booking stage, and a good e-commerce website is a good place to begin. The next step is to have self-service contactless check-in options so that they need not interact with the staff members physically.
You can personalize your providers by leveraging data plus insights from previous visits for regular patrons. Additionally it is possible to manage them pertaining to first-timers by gathering information regarding their needs plus preferences as they book online.
Mobile as well as beverage options
Going contactless is the require of the hour, and you have to think beyond bookings and check-ins. Providing mobile food and beverage options to your guests is an excellent idea for creating ideal resort experiences for them.
The facility offers greater flexibility otherwise you guests can order meals from their rooms with a cellular app without interacting with an employee member or other diners in the common dining area. Even if they want to dine away, guests need not wait for the order to be prepared. They can order from anywhere, obtain a notification when it is ready, and become at the restaurant on time.
The only way to drive rebirth for your business is by giving top-notch guest experiences. You have to think out-of-the-box and make the right tech investments to provide the ones that go beyond their targets.