Technological advances have made it easier with regard to businesses to provide day to day quality support to their customers across the globe. Did you know that according to research by Salesforce, 89% of customers are most likely to make another purchase after a beneficial customer service experience?
Self-service understanding bases, live talk, ticketing systems, chatbots, etc . have revolutionized the way the support team interacts and deals with customer queries and there’s no returning.
Self-service tools might have been a luxury, but they’re right now a necessity for every company.
This particular graph clearly shows how knowledge facets are being employed by most of enterprises.
Since every business is adopting this novel way of providing their customers, the firms which are not keeping up with the self-service tendency are going to look like dinosaurs. Customer self-service equipment are here to cause the extinction of the old methods, and below are why.
understanding base is a first choice resource for your customers to understand anything and everything about your offerings. It can be easily integrated into websites, applications, products, etc .
Knowledge bottoms are usually enriched along with getting-started guides, how-tos, FAQs, product features, use cases, item updates, technical documents, etc . — anything that your customers can use to get self-help. There are generally two types: community knowledge bases for the customers and internal knowledge bases for the teams.
Internal (employee) information base is a great collaboration tool that usually consists of design guidelines, audience personas, writing recommendations, marketing collateral guidelines, customer communication ground rules, policies, etc . Companies can streamline their own internal communication with a minor investment.
Knowledge bottom consolidates all your essential resources and centralizes its access. You can use the public knowledge base to onboard your clients and the internal one for new joiners’ orientation.
Here are a few important popular features of an effective knowledge bottom:
- User-friendly and user-friendly
- Worldwide search
- Centralized data management
- Manageable categories
- Feedback system
- Analytics & Reporting
Document360 is rated number one knowledge base software program (used by the prefers of Microsoft plus Harvard University) that facilitates the creation of customer and worker knowledge bases.
It is a completely online and responsive device that can be accessed through anywhere and on any kind of device (phones, pills, desktops). You can incorporate it as an in-app assistant, which is a great option if you have the SaaS product.
The device is perfect for startups, item companies, and small and medium-sized companies that need their knowledge base to range with them.
one of the top assist authoring tools by G2.
The device enables you to brand the information base according to your own brand colors and design guidelines. You are able to customize headers, footers, color themes, choices, and more.
You can add, modify, and manage categories and subcategories very easily with Document360. You are able to swiftly add articles category-wise, drag and drop to manage their sequence and more. In addition , you can also manage consumer accessibility for the types.
Private And Public Understanding Bases
Once you’ve additional all your content to the knowledge base, you can modify its accessibility to public use or private with just one click on.
Add team members to include and edit content based on their tasks and projects. An additional layer of protection and saves you through redundant communication.
Useful Integrations & Extensions
Easily incorporate Document360 with your other software like Intercom system, Drift, Google Analytics, Freshdesk, Chrome, Groups, and more to streamline your processes. Producing Document360 a part of your ecosystem helps you use it optimally.
Capterra (4. 7/5)